Of course we hope you are delighted with your new purchase, however you have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept unused returns for replacement or refund within 30 days.
Our returns address is:
Infinity Cycles
Unit B Littleburn Business Centre,
Mill Road,
Langley Moor,
Durham.
DH7 8ET.
Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.
Returned goods must be adequately sealed in original packaging. On returning items the original packaging should also be returned undamaged and as received. This must be wrapped in an extra outer layer. Failure to do so could result in only a partial refund being issued.
Please ensure you ask for a certificate of posting as proof you have sent the package. Royal Mail do charge for issuing a certificate. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure).
Infinity Cycles Durham | CUBE Bike Store Durham | The North East's Largest Independant Bike Shop & Cycle Repair Workshop