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Infinity Cycles | Specialized Durham Terms & Conditions

Terms & Conditions
These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Specialized (UK) Retail Limited T/A Infinity Cycles in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:
  • Infinity Cycles is a trading name of Specialized (UK) Retail Limited a company operated and registered in the UK.
  • Your contract for purchases made through this website is with Specialized (UK) Retail Limited T/A Infinity Cycles.
  • You agree that e-mail can be used as a long-distance means of communication. This does not include social media messaging.
  • No contract for the sale of any product will subsist between you and Specialized (UK) Retail Limited T/A Infinity Cycles unless and until infinitycycles.co.uk accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time infinitycycles.co.uk sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Specialized (UK) Retail Limited T/A Infinity Cycles of your offer to buy goods from infinitycycles.co.uk or a 3rd party supplier that is engaged on your behalf by Specialized (UK) Retail Limited T/A Infinity Cycles.
  • You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
  • Infinity Cycles Limited will not pass on your personal or credit or debit card details to any third party.
  • You undertake that all details you provide to infinitycycles.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  • If there are any changes to the details supplied by you it is your responsibility to inform Specialized (UK) Retail Limited T/A Infinity Cycles as soon as possible.
Liability
  • Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
  • Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.
  • Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the infinitycycles.co.uk website or for any products or services purchased from infinitycycles.co.uk
  • Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
  • All electrical products are covered by a minimum 12 month manufacturer's warranty. If your product develops a fault whilst under warranty, please refer to our returns policy.
Processing of orders
  • Credit and Debit cards are debited before items are shipped. All prices include sales taxes (where applicable) unless otherwise stated.
  • Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.
  • Specialized (UK) Retail Limited T/A Infinity Cycles aim to arrange shipment of all in stock items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. You can keep track of your order status yourself on-line with the order tracking facility on the 'View My Orders' page.
Delivery/Title/Risk
  • The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.
  • Title to any product ordered will pass to you once Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk has received payment in full for that product.
Returns

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund.Our returns address is:

Specialized (UK) Retail Limited T/A Infinity Cycles
Unit B Litleburn Business Centre,
Mill Road,
Langley Moor,
Durham.
DH7 8ET.
If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure).
14 days
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods - There are exemptions to online returns which include tailor made/personalised goods.
30 days right to reject
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product. In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item that doesn’t meet the three criteria for a full refund. This right doesn’t cover digital downloads, but you can ask for them to be repaired or replaced. If unsuccessful, you have the right to get a price reduction.

Consumer Finance

Specialized (UK) Retail Limited t/a Infinity Cycles is registered in England and Wales No 13792255. We are a credit broker and not a lender. Specialized (UK) Retail Limited is authorised and regulated by the Financial Conduct Authority FRN 976130. We offer credit products from V12 Retail Finance. Credit subject to age and status.
V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office and correspondence address: Yorke House, Arleston Way, Solihull, B90 4LH. V12 Retail Finance Limited acts as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC. Not all products provided by V12 Retail Finance are regulated by the Financial Conduct Authority. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.
In the unlikely event, you are still dissatisfied and your agreement is regulated by the FCA, you are entitled to refer your complaint to the Financial Ombudsman Service free of charge. This should be done straight away, but must be within six months from the date of our final response. Further information regarding the Financial Ombudsman Service can be found on their website atwww.financial-ombudsman.org.uk


Miscellaneous
  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
  • Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.
  • These terms and conditions shall apply when Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Infinity Cycles Limited | www.infinitycycles.co.uk and you relating to your purchase.
  • Specialized (UK) Retail Limited T/A Infinity Cycles | www.infinitycycles.co.uk advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by infinitycycles.co.uk

You are advised to read (and are responsible for reading) all information on this website fully.

Specialized (UK) Retail Limited T/A Infinity Cycles | Specialized Store Durham | The North East's Largest Independant Bike Shop & Cycle Repair Workshop