Price Pledge

Words by csdur

on 14/01/2019 15:59:29

Here at Infinity Cycles we care about delivering, the best possible value for money and award winning service to each and every one of our customers, every visit, every day.

Our experienced staff all ride and are on hand to provide all the help and advice you could ever need, to help you make the most of the pastime and sport we all love.

We regularly check our prices against our competitors to ensure you are getting a great deal on your bikes, parts and accessories. If you are buying online and would like us to consider a price match, please fill out the form below and we will check to see what we can do and get back to you, normally within 24 hours. If you are buying in store, don’t be shy - just ask one of our team, we are always happy to try and help.

WILL YOU MATCH EVERY PRICE?

While we will try to approve the majority of price match requests, we will turn some down.

We buy all of our bikes, parts and accessories from the approved UK distributors. This means that the products are approved and tested for sale in the UK and if there is ever a problem we can go through the warranty process for you. If we aren’t able to match a price for you, on a specific product, it is most likely the product has not come through the official UK supply chain and could mean there is no valid UK warranty or support, should you have an issue further down the line.

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ARE THERE ANY OTHER CONDITIONS?

When you submit your Price Match Request we will take a look at it and let you know whether we can match the price, within 24 hours. We try to match as many prices as we can and approve most of the requests.

There are a few basic conditions:

· The manufacturer's item numbers must match. Price matching only applies to identical items.

· The competitor must have the identical product in the requested size and colour in stock.

· The price to match should include any associated postage costs.

· The item must be brand new.

· The item must be posted on the competitor's website; we must be able to view the price.

· We will not match any auction pricing. This includes any items listed on e-bay.

· No additional sales or discounts can be used with or in addition of a price match.

· All Price match requests that are approved will have an expiry date.

· We retain the right to decline any Price Match Request

· We have the right to change this policy without notice.

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WHAT DOES PRICE PLEDGE MEAN?

Arrangement under which a manufacturer or supplier promises to refund the difference if it lowers the prices while an agent or dealer still has goods bought at the previous (higher) prices.

At Infinity Cycles, this means we will will match the price of a qualifying item, if you find the identical item for less at select online competitors, in local competitor print ads or stores before a purchase is made.

Price matches may be requested before or at time of purchase. Price matches and adjustments are completed in store and/or online via email correspondence.

    november 2019   INFINITY-Social-Badge